Shipping policy

Sameel Packages – Shipping Policy

At Sameel Packages, we are committed to delivering high-quality packaging products with reliability, speed, and care. This Shipping Policy outlines our delivery process, timelines, and important information to ensure a smooth and secure experience for customers across Pakistan.

1. Shipping Coverage

Sameel Packages offers nationwide delivery across Pakistan. We strive to reach customers in all major cities as well as remote areas through trusted courier partners.

2. Order Processing Time

  • Orders are processed within 1 to 2 business days after confirmation
  • Orders placed on weekends or public holidays will be processed on the next working day
  • Customized or bulk packaging orders may require additional processing time depending on the complexity and quantity

Customers will be informed in advance in case of any delay.

3. Delivery Time

Estimated delivery times are as follows:

  • Major cities: 2 to 4 business days
  • Other مناطق: 3 to 6 business days

Delivery timelines may vary due to courier service performance or unforeseen circumstances.

4. Shipping Charges

  • Shipping charges may vary based on order size, weight, and delivery location
  • Any applicable shipping fee will be clearly displayed at checkout

Sameel Packages may offer free shipping promotions on selected products or orders from time to time.

5. Order Tracking

Once your order has been shipped:

  • A tracking number will be provided via SMS or WhatsApp
  • Customers can track their shipment directly through the courier service

6. Cash on Delivery COD

We offer Cash on Delivery across Pakistan for customer convenience.

  • Customers are required to pay the full amount at the time of delivery
  • Please ensure availability of the exact amount to avoid any inconvenience

7. Delivery Guidelines

To ensure smooth delivery:

  • Provide accurate name, address, and contact details
  • Ensure availability at the delivery location
  • Courier may attempt delivery more than once depending on their policy

Sameel Packages is not responsible for failed deliveries due to incorrect information or unavailability of the customer.

8. Delays and Exceptions

While we aim to deliver on time, delays may occur due to:

  • Weather conditions or natural events
  • Courier service issues
  • Public holidays or high order volume

In such cases, Sameel Packages will keep customers informed.

9. Damaged or Missing Items

If you receive a damaged parcel or if items are missing:

  • Contact us within 24 to 48 hours of delivery
  • Provide clear images and order details

All such cases will be handled according to our Return and Refund Policy.

10. Contact Information

For any shipping-related queries or support, please contact us:

Company Name: Sameel Packages
Email: sameelahmedsheikh199@gmail.com
Phone: +92 319 5003061
WhatsApp: +92 319 5003061
Address: Shop #V156, Hamilton Road, Raja Bazar, Rawalpindi, Pakistan